BPM Setup Guide

Business Process Management (BPM), as part of Solution Management, focuses on the operation (rather than on the implementation) of business processes from an application or functional  perspective. This includes, basically, all steps or tasks that have to be fulfilled in order to operate the business processes and to ensure their smooth and reliable flow across the different technical components.

Business Process Monitoring (BPMon), as part of Solution Monitoring and Business Process Management, means the proactive and process-oriented monitoring of the most important or critical business processes including the observation of all technical and business application specific functions that are required for a steady and stable flow of the business processes.

The core business processes that are implemented in an ERP or other software and operated by a company are of particular importance, and Business Process Monitoring is intended to ensure a smooth and reliable operation of the business processes and, thereby, that the core business processes meet a company’s business requirements in terms of stability, performance, and completeness.

The SAP Solution Manager provides a graphic to visualize a company’s (distributed) system and solution landscape and all related business processes. By using Business Process Management, it is possible to define and customize alert situations from a basic set of configurable alerts provided by the SAP Solution Manager. These alerts are then visualized by green, yellow, and red alert icons for each individual business process step in the graphical business process representation. Business Process Monitoring is intended to detect and respond to critical situations as early as possible in order to solve problems as fast as possible.

In addition, the SAP Solution Manager offers extended functionality for error handling and problem resolution. By the definition of contact persons and escalation paths, Business Process Monitoring can be integrated into the company’s overall strategy for Business Process Management and Solution Management within their Solution Support Organization.

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