CRM Cookbook

Contents
Cookbook: Individual Objects in the Interaction Center
1 Overview
1.1 Purpose of this Document
1.2 Overall Scenario
1.3 Required Steps
2 Modeling of the Individual Object “Boat”
2.1 Object Family
2.2 Creating Attributes
2.3 Creating Set Types
2.4 Creation of categories
2.5 Maintain Number Schemas for Categories
3 Create Screens Specific to the Individual Object (Boat)
3.1 Get_ui_data
3.2 Modify_Screen
3.3 Set_ui_Data
3.4 Top Include
3.5 Extend UI structure
4 IC Customizing
4.1 Maintain Application Area of Individual Objects
4.2 Create IC Organization and Assign IC Profile
5. BAdI Implementation
6. Defining an Alternative ID Type for Your Individual Object
6.1 Define ID Types
6.2 Define ID Profiles
6.3 Assign ID Profile to Object Family
6.4 Using the Alternative ID in the IC
7. Customizing for Event History
7.1 History Overview
7.2 Event History
7.3 Integration With Business Transactions
7.4 Link Interpretation and Extract Handling
7.5 External Links
7.6 Building Extracts: Example of Business Transaction Integration

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