Individual Objects in the Interaction Center

This document uses a short example to outline the most important steps that you need to complete before you can create and maintain your individual objects in the Interaction Center (IC SAP GUI).

The Company Boats International Inc. wants to use the Interaction Center (IC) to improve customer support for their sailing boats and motor boats. Therefore they need to be able to:

• Quickly create boats in the IC when a customer calls
• Find customers boats by boat ID and partner function
• Maintain relationships between business partners and boats
• View the boat history
  • Business transaction documents (such as activities and service orders)
  • Attributes
• Maintain a simple configuration with the IBASE
• Manage documents for each boat
• Create business transactions with reference to a certain boat (activities and complaints, for example)

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