SAP CRM Frequently Asked Questions


SAP CRM Frequently Asked Questions

1. Can you tell me trade spend keys
2 R3 adaptor exists in R3
3. Business Partner category allows you to define number ranges
4. It is not possible to created your own business partner category
5. One role can have multiple data sets
6. In SAP,It is possible to identify duplicate BP master record
7. One relationship category can specify bidirectional relationship

8. Partner role in SAP R3 and classification in CRM used to define the interlinkage
9. Is it mandatory to define different org structure for sales and service
10. It is possible to transfer R3 org structure directly to CRM
11. R3 employee personal master can be transferred to CRM
12. It is possible to use distribution channel to define my CRM org structure
13. I can simultaneously use responsibility rule and org model rule
14. Org model is time dependent
15. Org model (HR) in R3 can be transferred to CRM
16. HR Master Record can be transferred to CRM
17. Terri and org mgt can be used simultaneously
18. User defined attributes can be used to define my CRM org models
19. Both in territory and org mgt it is possible to create different labels
20. It is possible to store inactive BP in CRM system 21. It is possible to store inactive products in CRM
22. Attributes in Product Master is attached directly
23. Will Org determination be triggered first then partner determination
24. Partner determination is done again after doc changes
25. Item cat can be made to be re-determined during copy control
26. Line item status as per R3 partial delivery will get updated in CRM doc
27. It is possible to do the billing of CRM service order in R3
28. In an activity journal template, can we really update material type
29. It is possible to create survey questions which will generate dynamic subsequent questions
30. It is possible to attach 2 alternative partner determination procedure to a transaction
31. When I am defining CRM access sequence, it is possible to refer business logic
32. It is not possible to handle free goods in CRM IPC ? through java codes
33. Is it possible that in partner determination procedure, different partner function can be determined at different times
34. In partner determination procedure, I can use multiple relationship levels
35. Is it possible to used preceding document?s org units during copy
36. Mandatory IPC data loader is needed to pull the data from R3 to CRM system
37. Is it possible to transfer specific objects from R3 to CRM
38. It is possible to combine both the CRM and R3 pricing conditions in one document
39. It is possible to do the same when document is going to R3
40. Is it possible to have CRM variant for 3 levels for products
41. Processing time for action is specified in scheduled conditions
42. Action can be used to trigger a workflow
43. Action can be used to take manual decision
43. Workflow can be used for date driven process
44. Customization from CRM to mobile data can be done through SBDOC
45. Customization from CRM can be pushed to R3 system
46. Consolidated Database is needed for every mBDOC
47. A BDOC can hold only modified fields
48. Hierarchical distribution of business data among CRM ecosystem
49. Publication and subscription are linked one to one
50. Middleware trace functionality can be used to monitor inbound queue
51. Flow context in middleware can be defined using a formula
52. In Solution Manager it is possible to initiate the integration testing
53. Internet Sales is an application that is built using JSP
54. Following application are used using JSP
a. Internet Sales
b. Win client
c. Web client
d. Collaborative Showroom
e. Partner Portal
55. Blueprint table exists in Enterprise portal server
56. How R3 text objects are brought into CRM?
57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of SAP R/3 server? What else is required?
58. What is the difference between replication and realignment in CRM?
59. What is the difference between an activity and a task in CRM?
60. Can you point out some details of BP ownership in CRM? Specifically, we will be loading channel partners from R/3.
We would like to assign these partners to specific “channel managers.” What constitutes this ownership?
61. Should clients implement both WinClient and WebClient for the IC or only one of them? Could you please explain
this with supporting reasons?
62. Fully grown my SAP CRM is built on the following components
a. CRM central serve
b. SAP R/3 as a back end system
c. SAP BW system as a data ware house solution with comprehensive statistical and analytical possibilities
d. SAP APO as global ATP check and demand planning solution
e. SAP enterprise portal as a tool to provide integrated access to all the systems
63. Can we create Business partner category
64. Business partner group hierarchy
a. A business partner can be assigned to several hierarchies of different categories
b. The business partner GH allows you to group business partners in a multilevel GH
c. Time dependent
d. Groups business partners together in a hierarchy for statistical or analysis purposes
65. The mapping classification from CRM to R/3 in PIDE
a. Consumer (an organization or person)
b. Customer
c. Prospect
d. Competitor
66. What is the organizational unit used for
a. Sales organization is used for pricing
b. The organizational structure can be different from R/3 and has no restrictions regarding usable levels
c. Time stamp
d. You can assign scenario specific attributes to the relevant org units for org. determination, transaction processing, partner determination etc.,
67. Organization data determination can be done using
a. Transaction type
b. Organization structure
c. Business partner
d. Product master
68. Org. data profile is assigned to Transaction Type
69. A holder can be?
a. Occupy positions
b. Is an optional organizational unit
70. Organizational model can be maintained in CRM. Which of the following are true.
a. To assign a user to a position u also need to have master data maintained for the same
b. Can be mapped from CRM to SAP R/3
c. Additional levels in CRM are mapped into R/3 automatically
71. Ways to determine the org units in a document
72. Responsible organizational unit is used for..
a. Derives all other org.units
b. For pricing
c. Equivalent to R/3 plant
d. Is in charge of a business transaction
73. Territory management is used for
a. Reflect the market view of an organization
b. Specifies which products can be offered in a territory
c. Who has the highest revenue
d. Which BP?s belong to a territory
74. Who is responsible for a territory
a. We must link employees with territories via the HR position in org. management
b. Can assign permanently or for a definite time period
75. True for territory management
a. Hierarchies can be time dependent
b. Can use hierarchies for representing territories
c. We can define our own attributes to define a territory
76. Following is true with regard to product categories
a. Initial assignment of products to product categories is done during download from OLTP
b. PC?s are assigned to Ptypes
c. PC can be assigned to many categories
d. Can have hierarchy of product categories
e. If a product type is assigned to a category only products of this type can be assigned to a category
77. Following is true with regard to attributes and set types
a. Attributes are assigned directly to product master
b. Set types are group of attributes or fields corresponding to various database tables
c. Attributes are assigned to set types
d. Set types and attributes can?t be transferred to R/3
78. Mapping of SAP R/3 to SAP CRM with regard to products
a. Material type to R3PRODSTYP
b. Material group to R3MATCLASS
c. Product hierarchy to R3PRODHIER
79. Sales Transactions are
a. Business activity
b. Quotation
c. Sales Order
d. Leads
e. Inquiry?
80. Control attributes in a transaction type
a. BOM explosion
b. Text determination procedure
c. Partner determination procedure
d. Object relation procedure
e. Action profile
f. Number ranges
81. Business transaction category is a control attribute that controls
a. Item category determination
b. Subordinate transaction type
c. Control attributes of transaction type
d. Subordinate item category
82. With regard to copying and creating a follow up document following is true
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
83. In copy control customizing what setting can influence transaction type and
item category determination
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
84. Following is true for texts
a. You define the source text of text types within access sequence
b. The texts are automatically determined in a document or can be entered
c. Can be assigned to transaction type and item categories
85. Which statements are correct for status management
a. It?s controlled by status profile
b. You must assign at least one object type to the status procedure
c. System status can be controlled by system profile
d. User status is set internally by the system
e. Header status is independent of item status except in case of status completed
f. Status profiles can be assigned to transaction type or item category
86. Following is true with regard to incompleteness check
a. Incompleteness check allows you to find out whether a document is complete or not
b. In customizing you define which fields are mandatory for which transaction type and/or item category
c. Incompleteness check is not available on the CRM mobile client
87. Which of these functions are possible on sales transaction in CRM
a. Change price at item level
b. ATP check
c. Document flow
d. Auto creation of delivery document
88. Activity management is an important component of CRM. Which of the following are true
a. Task is transaction replicated to R/3 and mobile client
89. Business activity and task have the following in common
a. Needs a specific date
b. Includes a business partner
c. Have org data
90. Activities and calendar integration
a. Bidirectional data exchange between my SAP CRM middleware and groupware solutions
b. Activities appear in calendar if calendar flag is active for each partner functions and Activity type
c. Activities can be created or changed directly from calendar
91. Fact sheet
92. Order of customizing for partner determination
93. Partner functions necessary for uploading sales order into R/3
a. Sold to party
b. Ship to party
c. Payer
d. Bill to party
e. Employee responsible
94. IPC is required to calculate pricing in CRM. Which of the following are true
a. It consists of SPE, SCE and TTE only. as it also includes data loader and limited product master information
b. IPC accesses CRM database
c. IPC is JAVA based technology
95. Identify the correct statements regarding the pricing in CRM
a. Maintained in CRM. IPC accesses R/3 enterprise
96. Tax calculation
a. The business partner and product tax classification is made by assigning tax groups to the tax types that must be
determined in any given country
b. The tax groups indicate whether a business partner is liable for or exempted from respective tax type that is
c. The combination of tax group, the country or region and the tax type determines the tax condition record
d. A business partner or a product has not been assigned a tax classification, the default tax group is used
97. True for actions
98. Schedule condition
99. Billing prerequisites
a. Billing unit
b. Number ranges
c. Billing types
d. Item categories
e. Item category determination
100. Data exchange between R/3 and CRM
101. What is Adapters ?
102. Main tasks of R/3 adapter
103. Administration console ?Replication Administration
104. Publisher-Subscriber Concept
105. Load filtering
106. What is a business scenario 46. Key Blocks for people centric CRM
107. What does the role definition determine
a. A task oriented content
108. SAP Net Weaver
109. Three layers of Web Application Server
110. What is business package
111. The delivery mechanism is in the iView studio. Following are the primary functions
a. Informing customers about available packages, worksets, and iViews and making the content available for down load
b. Supporting the develop community in creating new content and offering it to SAP portal customers
c. Delivering updates and patches
112. Functions of Blueprint Application Builder
113. Functions of CRM Designer
114. Blueprint tables
115. IViews are generally displayed through portal pages. You can import predefined pages or create your own. What
does the page definition include
a. iview bundles pages, worksets, roles
b. Pages bundles iviews, worksets, roles
c. List of the pages
d. A list of iviews and associated pages
116. What is role editor needed for?
117. The collaborative business is used for
118. What is the difference between Campaign and Trade Promotion
119. What is the difference between Action & Workflow
120. Do we need to assign workflow in Action
121. Organisation Management determination
122. What are the different organisational determination rule in CRM
123. How the objective and tactics are controlled in Marketing planner
124. Is it possible to create condition record in both crm as well as in R/3. explain in more details
125. Can you give some example of business object, customizing object, conditon object
126. What are the different bdocs available in MW
127. How do you integrate R/3 with CRM
128. What are the different data update in crm through middle ware
129. If i create a new condition record in R/3 how do you sync with crm
130. what are the org.objects available in org.mgt.
131. What are the process of org.mgt
132. can you tell me different rule for org.determination
133. How the vol/trade spend tab is determined in marketing planner, what are the important settings needed
134. Is it possible to create condition record in both crm as well as in R/3. explain in more details
135. Can you give some example of business object, customizing object, conditon object
136. What are the different bdocs available in M
137. How do you integrate R/3 with CRM
138. What are the different data update in crm through middle ware
139. If i create a new condition record in R/3 how do you sync with crm
140. what are the org.objects available in org.mgt.
141. What are the process of org.mgt1
142. can you tell me different rule for org.determination
143. How the vol/trade spend tab is determined in marketing planner, what are the important settings needed

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